FAQ - Delivery, Payment & Returns
Do I pay before delivery?
No. You pay cash in Zambian Kwacha to the rider when your parcel arrives.
Do you deliver to my area?
We deliver free in Lusaka and Kitwe. For other towns, message us on WhatsApp and we will quote you a delivery option.
How long will delivery take?
Lusaka: 1-2 working days. Kitwe: 2-3 working days. We call you to confirm the day.
Can I open the box before paying?
Yes. Open the parcel in front of the rider and check the item before you pay.
What if the item is damaged or wrong?
Tell the rider before you pay, or message us within 24 hours with a photo. We arrange a free replacement or a full refund.
How do I pay?
Cash only, on delivery. No card, no online payment and no deposit.
Can I change my delivery day or address?
Yes. Tell us at least 2 hours before the arranged time and we move it free of charge.
Do your products have a warranty?
Every item is checked before dispatch. If something fails within 7 days of delivery, we replace it or refund you.
Still have a question?
WhatsApp +260 770 666 160 or email support@superbanana.store